Frequently Asked Questions

How can I get a loan?
Securing a loan with PaydayMate.com.au is easy and convenient. Complete a loan application and submit both your bank statement and pay slip via fax to 1 800 803 641 or by email to customercare@paydaymate.com.au.

Apply today

How do I repay my loan?
PaydayMate.com.au does all the work for you! Your account will be automatically debited for the entire loan amount plus the loan fees and brokerage fee. Once your loan has been repaid, you are able to make another loan request on the very same day.

What is a payday loan?
A payday loan is a short term loan that can be used to cover urgent expenses, to take a holiday, or even just to top off your monthly income. Payday loans are meant to be paid in full on your next pay date. They are not meant to be used as a long term solution.

How much can I borrow?
You can borrow up to $300 for your first loan. Once your first loan has been repaid, you will have the option to borrow up to $1000 (in multiples of $100), depending on your net income. Your net income is used to calculate your maximum loan limit.

What fees are involved?
There is a Loan Administration fee of $1 and a Broker fee of $28.98 for every $100 borrowed.

How long until I have to pay back my loan?
Depending on your pay frequency, you can keep the loan for up to a maximum of 15 days.

Is there a minimum net income to qualify for a loan?
Yes, a minimum net income of $1334 per month is needed if you are paid weekly. If you are paid once a month or twice a month a net income of $667 per month is required.

What if I am self employed?
Unfortunately, we cannot lend to those who are self employed.

Do I need to send in any documents?
A copy of your most recent bank statement and pay slip is required to complete your loan application.

Do I need my salary deposited directly into my account?
Yes, to qualify for a loan your salary must be deposited directly into your account by your employer.

When will I receive my money?
Once your application and documents have been received, your loan can be issued on that very same day. Depending on your bank’s policies, it may take 1 to 2 business days for the funds to be transferred to your account.

I applied for bankruptcy. Can I still apply for a loan?
Yes. This will not affect your eligibility for a loan. PaydayMate.com.au is here to help you with your short term financial needs. If you are looking for a long term financial solution a payday loan might not be for you.

More Answers To Your Questions Below

How do I make a loan request?
The loaning process is easy and convenient, just login to PaydayMate.com.au by using your email and password. Click on the “Loan” link and select your next pay date along with the amount you wish to borrow. Digitally sign the online broker agreement and loan agreement to complete your new loan request. For detailed instructions on how to submit a new loan request, please click here.

How can I tell that my loan request has been approved?
Just login to your PaydayMate.com.au account and click on “Loan Status”. Once your loan status says “Issued”, your loan has been approved and your cash is on its way. For detail instructions on how to view the status of your loan, please click here.

What is a Reloan?
At PaydayMate.com.au, we realize that sometimes you just need more. That's why you are able to take out a second loan on the day after your repayment date. All you have to do is send in a copy of your bank statement that shows your payment has been received. The cash will be issued to your account on the very next day.

Depending on your bank, the funds may take 1 to 2 business days to be deposited.

Can I correct or update my information?
Yes, updating your personal information is easy. Login to PaydayMate.com.au and click “Update Info”, from here you can update your telephone number, home address and email address.

To update your banking and employment information, contact us at 1 800 803 543 to complete the changes. Having the most current banking information is crucial for accurate fund transfers.

What if I want more than my loan limit?
Your loan limit is determined by your net income (the amount you take home after taxes and deductions). If you ever receive an increase in the amount you are paid, send in your most recent pay slip showing your new income. Then just contact one of our customer care representatives to learn your new loan limit.

For more information regarding our services please contact us at 1 800 803 543 or chat with one of our online customer care agent.

1. Get a copy of the document(s) in a format that can be scanned or faxed
2. Write your name and email address on the front of each page

   3. a. Email as an attachment to customercare@paydaymate.com.au

   3. b Fax to 1 800 803 641

The following formats are accepted as email
.jpg, .jpeg, .bmp, .gif, .png, .pdf, and .tiff.